Ideal Burn Technique
New fireplaces burn differently than the wood fireplaces and stoves that you may have used…
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Wood Fuel
Today’s new wood burning appliances require dry wood to operate properly. Imperfect wood fuel is the number one issue for our customers (not…
Pilot Lights – Continuous Pilot Ignition (CPI) and Intermittent Pilot Ignition (IPI)
Some newer fireplaces offer the homeowner the flexibility to turn the fireplace pilot light on or off from the remote. This is called Intermittent Pilot Ignition or IPI for short. Although this can be done easily for many fireplaces, Chantico (along…
When should I service my gas fireplace?
Preventative maintenance and cleaning helps maintain fireplace efficiency and ensures overall visual appearance over its lifespan. If not cleaned regularly, mineral deposits can permanently etch the glass…
First Fire-Up
Most fireplaces require a ‘fire-up’ or ‘burn-in’ phase. During this initial burn the glues and paints will cure in the fireplace. Each…