Featured FAQs
  • Do I need an inspection done to my fireplace, stove or insert?
    An annual service call by a qualified technician is recommended. An annual chimney sweep is a must for wood units to insure the safety of your home and family. Have your chimney checked by a qualified chimney sweep. Maintenance ensures your appliance will keep your home warm and comfortable.
  • What can I use to clean my glass?
    Remember to only clean the glass after your fireplace has cooled down. To clean glass use a woodstove glass cleaner. An alternative is to dip a moist paper towel into cold ash from the stove. Never use abrasive cleaners or oven cleaner on the glass as they will etch the glass and leave permanent marks. Instructions can be found in your owners manual or find the Customer Care section of the manufacturer’s website.
  • Why is it that when I close the door on my wood unit the fire goes out?
    This usually means there is not a sufficient draft. Make sure your air shutter is open. Consult your owner’s manual for details on how to adjust your air shutter.
  • Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney?
    The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.
  • What is the source of odour from my gas fireplace?
    If the gas fireplace is not brand new, try cleaning behind the upper and lower louvers. Dust can be the cause of odour. Another source of odour can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. Adhesives used in surround materials can also be a source of odour. This issue will need to be investigated by your installer. If these suggested sources don’t correctly identify the odour, contact your dealer where the fireplace was purchased and have your fireplace inspected.
  • I lost my manual, where can I get a new one?
    Check with your manufacturer. Many manuals are available by download on the manufacturer’s website. Make sure you pick the proper manual for your appliance. The model number and serial number can be found on the decal attached to your unit.
  • Can I install an LCD or plasma TV above a gas fireplace?
    Electronics are easily damaged in the presence of heat and will require generous clearances. Contact the electronics manufacturer to determine the required clearances above a gas fireplace.
  • Can I set my gas fireplace to shut off when the room reaches a certain temperature?
    A programmable remote control or thermostat will give you this feature. A programmable remote control or thermostat will monitor the temperature in your room and can be set to turn on or off to maintain a certain room temperature.
We’re here to help

If you have a question about your fireplace or any other product, or if you require service please phone or email us and we will do our best to help you promptly.



  • Sales and Installation
  • Custom Design Repairs and Maintenance
  • WETT Certification
  • Consultation and Advice

A safe and warm fireplace

Fireplace and Stove Glass Safety Guidelines

Each year, millions of people enjoy the warmth, comfort and ambiance of their hearth products during the heating season. Caution should be taken however, when operating fireplaces and stoves, for the glass panels and other surfaces can become extremely hot due to the high efficiency of the products.

To help protect against inadvertent contact with these hot surfaces we recommend using an optional safety screen available from your dealer. The temperature of a glass panel in particular can increase within a few minutes of ignition of the appliance and can remain hot long after the product is turned off. Touching the fireplace or stove can lead to significant burn injuries.

Safety Tips
  • After turning off your gas fireplace or stove, wait for the appliance and glass panel to cool down before allowing anyone to get near it. The glass may remain warm from a lit pilot light. Metal surfaces, such as door frames and grills, may also get very hot.
  • Make sure all visitors are aware of the hot temperatures of the glass panel of a fireplace or stove.
  • Carefully supervise children around the appliance.
  • Discuss fireplace and stove safety with children, and make sure they know they should never touch the glass panel of a fireplace, stove or surround.
  • A physical barrier is recommended if there are children in the house. To restrict access to a fireplace or stove, install an adjustable safety gate to keep young children out of the room and away from the hot surface.
  • Install a switch lock to prevent children from turning on the gas fireplace.
  • Keep the gas fireplace remote control out of reach of children.
  • Always read and follow the manufacturer’s instructions for the safe use and maintenance of your hearth appliance.
  • It is the responsibility of the home owner to protect people from touching the HOT appliance by guarding it with a safety screen.
Hearth Safety Products

Ask us for information on hearth accessories and safety products for your fireplace or stove.

A beautiful fireplace in a modern living room

Compare Fuel Choices

There are a wide range of fuel choices available for a fireplace, insert or stove. Here we will describe the fuel types available as well as some considerations.

  • Natural Gas Burning
    Natural gas is one of the cheapest forms of energy available to the residential consumer. In fact, natural gas has historically been much cheaper than electricity as a source of energy. If you’re replacing an existing gas fireplace, stove or insert, this is the easiest way to go. If you don’t have natural gas but have access to it, it’s an easier option than getting a large propane tank installed on your property if you don’t already have one.
  • Electric
    An electric fireplace is a simulated gentle wood fire, but without a chimney or venting system. Electric fireplaces have a built-in heater to provide the right amount of warmth controllable by the flick of a switch. These appliances can be installed into a mantel or simply hung on a wall. They are ideal for apartments, town homes, offices or even hotel lobbies and rooms.
  • Ethanol Burning
    Ethanol is a liquid alcohol that is distilled primarily from grains such as corn and wheat. It’s a renewable resource that is clean burning and is widely available at specialty retailers and home improvement stores.
  • Propane Burning (LP)
    A by-product of natural gas processing and petroleum refining, it is commonly used as a fuel for barbecues, fireplaces, stoves, inserts and residential central heating. A propane appliance can provide all the advantages of gas heat when you don’t have access to a natural gas pipeline. On average, tanks can range in size from 200 gallons to 1000 gallons.
  • Wood Burning
    When people think of a fire on the hearth, they think of burning wood, which is natural. Wood is the traditional fuel. It grows locally, is abundant in most areas and is one of our few renewable sources of energy. For many, nothing beats the warmth and beauty of a true wood fire. Burning wood has become less polluting and more efficient over the past decade. Sophisticated new designs have doubled the energy efficiency of stoves, helping to reduce overall heating costs. Even better, the amount of smoke emitted by wood stoves has been reduced by an average of 90 percent. Quality wood burning fireplaces, stoves and inserts sold today are certified by the Environmental Protection Agency (EPA) and clean-burning.
  • Pellet Burning
    Pellets are a fuel option that answers the need for clean-burning, renewable energy. Pellets are made of compressed sawdust that might otherwise end up in landfills. The fuel is consistent in size, and comes in forty-pound bags. Simply pour the pellets into a hopper which feeds automatically into the stove or insert. Pellets are available at hearth specialty stores, home improvement stores and feed stores.