Featured FAQs

Do I need an inspection done to my fireplace, stove or insert?

An annual service call by a qualified technician is recommended. An annual chimney sweep is a must for wood units to insure the safety of your home and family. Have your chimney checked by a qualified chimney sweep. Maintenance ensures your appliance will keep your home warm and comfortable.

What can I use to clean my glass?

Remember to only clean the glass after your fireplace has cooled down. To clean glass use a woodstove glass cleaner. An alternative is to dip a moist paper towel into cold ash from the stove. Never use abrasive cleaners or oven cleaner on the glass as they will etch the glass and leave permanent marks. Instructions can be found in your owners manual or find the Customer Care section of the manufacturer's website.


Why is it that when I close the door on my wood unit the fire goes out?

This usually means there is not a sufficient draft. Make sure your air shutter is open. Consult your owner’s manual for details on how to adjust your air shutter.


Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney?

The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.


What is the source of odour from my gas fireplace?

If the gas fireplace is not brand new, try cleaning behind the upper and lower louvers. Dust can be the cause of odour. Another source of odour can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. Adhesives used in surround materials can also be a source of odour. This issue will need to be investigated by your installer. If these suggested sources don’t correctly identify the odour, contact your dealer where the fireplace was purchased and have your fireplace inspected.


I lost my manual, where can I get a new one?

Check with your manufacturer. Many manuals are available by download on the manufacturer’s website. Make sure you pick the proper manual for your appliance. The model number and serial number can be found on the decal attached to your unit.


Can I install an LCD or plasma TV above a gas fireplace?

Electronics are easily damaged in the presence of heat and will require generous clearances. Contact the electronics manufacturer to determine the required clearances above a gas fireplace.


Can I set my gas fireplace to shut off when the room reaches a certain temperature?

A programmable remote control or thermostat will give you this feature. A programmable remote control or thermostat will monitor the temperature in your room and can be set to turn on or off to maintain a certain room temperature.